Refund Policy

1. All payments are final

MailToucan has no free plan and requires payment to register, so every account holder has chosen to be here. All subscription fees, overage charges and add-ons are non-refundable once your account is activated.

2. No partial refunds

• No refunds or credits for unused days in a billing period.
• No refunds for unused email volume or contacts.
• No refunds when you downgrade or cancel mid-cycle.
• No refunds where an account is suspended or terminated for breaching our Acceptable Use Policy or Anti-Spam Policy.

3. Cancelling

You can cancel any time from your dashboard. Your account stays active until the end of the period you’ve paid for, and you won’t be charged again. There are no cancellation fees.

4. Billing errors

If you believe you were charged in error (for example, a duplicate charge), contact hello@mailtoucan.com within 30 days and we will investigate and correct genuine errors.

5. Chargebacks

Please contact us before disputing a charge with your bank. Chargebacks on legitimately processed payments may lead to account suspension.

6. Your statutory rights

This policy does not affect any rights you have under mandatory consumer-protection law where you live that cannot be waived.

7. Payments and taxes

Payments are handled by Lemon Squeezy as merchant of record. Taxes are calculated at checkout. Receipts and invoices are sent by email.